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Refunds and cancellation

Last updated: [TO FILL: date]

We want this to be simple and fair. Here is what happens in each case.

Changing or cancelling a session

  • Up to 24 hours before your session, you can move it to another time for free, or cancel it for a full refund. Do both from My bookings.
  • Paid sessions can be moved to another time with the same therapist.
  • Less than 24 hours before, a session can no longer be moved or refunded, because your therapist has kept that time for you.

If your therapist doesn't join

  • If your therapist doesn't join, tap "My therapist didn't join" in My bookings. You can do this from 10 minutes after the start until 48 hours after the session.
  • We hold the therapist's payment while we look into it. If they didn't join, you get a full refund.

If something goes wrong on our side

  • If a therapist leaves Dilkhol, their upcoming sessions are cancelled and fully refunded.
  • If your payment goes through but the time was taken by someone else in the same moment, we refund you in full automatically.

How refunds reach you

Refunds go back to the way you paid (for example your UPI account or card), in full. Dilkhol pays any payment gateway fees. Refunds usually arrive within [TO FILL: number] working days, depending on your bank.

College sessions

If your college covers your session and you cancel at least 24 hours before, the session goes back to your allowance for the semester. Sessions you pay for at the student rate follow the same refund rules as everyone else.

Questions

Write to us at [TO FILL: support email]. We reply within [TO FILL: time].