Log in

Privacy

Last updated: [TO FILL: date]

Talking to a therapist is personal. We collect as little as we can, use it only to run your sessions, and never sell it. This page explains what we keep and why.

Who we are

Dilkhol is run by [TO FILL: legal entity name], [TO FILL: registered address]. For this page, "we" means them.

What we collect

  • Your email address. It is your account. We send your sign-in codes and booking details to it.
  • Your name, if you choose to give it, and any note you write for your therapist. Only your therapist sees these.
  • Your bookings: which therapist, when, and whether the session happened, was moved or was cancelled.
  • Payment records: the amount and a reference from our payment provider. We never see or store your card or UPI details.
  • If you pick a topic (like "Anxiety") when booking, we store it with the booking.

We don't record your sessions, and we don't see what you talk about. [TO FILL: confirm how video sessions are hosted]

College students

  • We check your college email against the list your college gives us. That is all it is used for.
  • Your college never learns who booked, when, with whom, or what about.
  • Colleges only get monthly totals, like the number of sessions. We never show a breakdown that covers fewer than 5 students, so no one can be picked out.

Therapists

Documents therapists upload to be verified (like degrees and registration) are stored privately. Only the Dilkhol team can open them. Clients see a "Verified by Dilkhol" mark, not the documents.

Who helps us run Dilkhol

  • Supabase stores our database and files.
  • Vercel hosts the website.
  • Razorpay handles payments.
  • [TO FILL: email provider] sends our emails.

Your data is stored in [TO FILL: region].

How long we keep it

[TO FILL: retention period for accounts, bookings, payment records and therapist documents]

Your rights

Under India's Digital Personal Data Protection Act, 2023, you can ask to see the data we hold about you, correct it, or delete it, and you can withdraw your consent. Write to [TO FILL: privacy email].

Grievance officer

[TO FILL: name], [TO FILL: email], [TO FILL: address]. We respond within [TO FILL: time].