Listener guidelines

How calls with listeners work on Dilkhol, for callers and for listeners.

If you're calling

• Listeners are everyday people chosen for how well they listen, not therapists or crisis counsellors. They listen; they don't give advice or diagnose.
• Calls are voice only and never recorded. Neither of you sees the other's number.
• Please don't ask for a listener's number, social media or to meet up. Keep it to the call.
• Be kind. Abusive or sexual talk ends the call, and repeated reports stop calls on your account.
• Answer "Who's calling?" truthfully. It decides which listeners you see.
• If you're thinking of harming yourself, please call Tele-MANAS 14416 now. It's free and open all day and night.
• If you'd like more than a chat, our therapists can help.

What every listener agrees to

• Listen, don't fix. Let the caller lead.
• Never diagnose, never talk about medicines, and never tell someone what to do with their life.
• Never share or ask for phone numbers, social media, or to meet up.
• If someone talks about harming themselves, press Safety and give them Tele-MANAS 14416.
• If a caller who said she's a woman isn't one, press Caller isn't a woman. You don't need a reason.
• End and report any call that turns abusive.
• Keep everything you hear private.

What we keep about calls is on our privacy page.